Terms & Conditions

Last updated: 8 January 2026

1. About Us

This website is operated under the brand HOME COMFORTS / Home Comforts India (“Home Comforts”, “we”, “us”, “our”).

Customer Care: NATIONAL HIGHWAY 16, RAJAHMUNDRY | +91 93470 23002 | customerservice@homecomfortsindia.com

Grievance Officer (Consumer Complaints):
Grievance Officer: Kumari | Phone: +91 74164 21063 | Email: customerservice@homecomfortsindia.com | Address: 1a, National Highway 16, opp. ONGC Base Complex, Rajamahendravaram, Andhra Pradesh 533103
We acknowledge consumer complaints within 48 hours and aim to resolve them within one month.

2. Acceptance of Terms

By accessing, browsing, or purchasing from this website, you agree to these Terms. If you do not agree, please do not use the website.

3. Eligibility

You confirm you are legally capable of entering into a binding contract under applicable laws.

4. Product Information & Visual Representation

Product images are for illustration. Color/finish may vary due to lighting, screen settings, wood grain, fabric batch, and natural material variation.
Dimensions, features, and specifications shown on product pages are indicative unless explicitly stated as “final.”
For configurable/custom products (e.g., size, orientation, fabric, polish), the final specification is what is confirmed via order details / invoice / written confirmation.

5. Pricing, Taxes & Errors

Prices are shown in INR. Any applicable taxes/charges are shown at checkout and/or on invoice.
We may correct pricing/typographical errors and cancel/refund orders affected by obvious errors, even after an order is placed.

6. Orders & Acceptance

Placing an order is an offer to purchase. The order is accepted only when we confirm it (including via order confirmation/invoice/shipment confirmation).
We may refuse/cancel orders for reasons including stock unavailability, address/serviceability limits, suspected fraud, or pricing errors.

7. Payments

Payments may be processed via third-party payment gateways/banks; their terms may also apply.
We are not responsible for issues originating at the bank/payment gateway level (while we will reasonably assist).

8. Delivery, Access & Installation (Summary)

Delivery and timelines vary by product and location. Full details are in our Shipping & Delivery Policy (Section 3 below).

Customer must ensure safe access for delivery (door/lift/staircase clearance). Re-delivery/extra handling charges may apply if access is not available.

9. Cancellations, Returns, Refunds (Summary)

All cancellations/returns/refunds are governed by our Cancellation, Return & Refund Policy (Section 4 below).

We do not impose cancellation charges on consumers unless similar charges are borne by us when we cancel unilaterally.

10. Customer Responsibilities

You agree to:

provide accurate contact, GST (if applicable), and delivery details;
check product details (size, color, configuration) before ordering;
inspect items at delivery and report issues as per policy timelines.

11. Warranty & Service

Warranty (if any) depends on product type and is described on the product page, invoice, or a separate warranty document. Normal wear & tear, misuse, improper handling, and unauthorized repairs are excluded.

12. Intellectual Property

All content on this website (text, images, designs, logos) is our property or used with permission. You may not copy, reproduce, distribute, or commercially exploit without written permission.

13. User Content (Reviews/Uploads)

If you post reviews/photos, you grant us a non-exclusive right to use them for display/marketing. You must not post illegal, offensive, or infringing content.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages (loss of profit, business interruption, etc.). Our total liability for any claim shall not exceed the amount paid for the specific order in dispute.

15. Force Majeure

We are not liable for delay/failure caused by events beyond reasonable control (natural disasters, strikes, transport disruption, regulatory actions, etc.).

16. Changes to Terms

We may update these Terms periodically. Updated terms apply from the “Last updated” date.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts with competent jurisdiction in India will have authority over disputes All disputes are subject to Rajahmundry jurisdiction.

18. Your Account

If you create an account on our website, you are responsible for keeping your login details confidential and for all activity under your account. Please tell us immediately if you suspect any unauthorised use. We may suspend accounts used for fraud or misuse.

19. Communication & Unsubscribing

When you place an order or contact us, you agree to receive order, delivery and service updates by call, SMS, WhatsApp or email. Promotional messages are sent only where permitted, and you can stop them at any time by contacting Customer Care or using the unsubscribe option in the message. Order and service updates may still be sent while your order is active.

20. Order Confirmation & Dispatch

A payment receipt alone is not an order confirmation. Your order is confirmed only when we confirm it by call, SMS, WhatsApp, email or invoice. After confirmation we share the estimated dispatch and delivery schedule.

21. Product Availability

Some products are available in limited quantities or only at certain showrooms. If an item becomes unavailable after you order, we will inform you and offer an alternative, a revised timeline, or a full refund of the amount paid.

22. Offers, Discounts & Coupons

Offer prices and discounts apply only during the stated offer period, only to the products or variants mentioned, and while stock lasts. Offers cannot be combined unless stated. Any specific terms shown with an offer also apply, and we may change or withdraw an offer at any time.

23. Third-Party Links & Services

Our website links to third-party services such as Instagram, YouTube, Facebook, Google Maps and our payment gateway. We are not responsible for their content, availability or privacy practices, and their own terms apply when you use them.

24. Waiver & Severability

If we do not enforce any part of these Terms, it is not a waiver of our rights. If any provision is found invalid or unenforceable, the remaining provisions continue in full effect.

2) PRIVACY POLICY

Last updated: 18 October 2026

1. What this Policy Covers

This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website and services.

2. What We Collect

We may collect:

Identity & contact data: name, phone, email, billing/shipping address.
Order data: products purchased, order history, invoices, payments status (not full card details).
Account data: login details if you create an account.
Support data: messages submitted via Contact Us form and customer support communications.
Technical data: IP address, browser type, device identifiers, and site usage data (via cookies/analytics, if enabled).

3. How We Use Your Data

We use personal data to:

process orders, deliveries, installations, returns/refunds;
provide customer support and respond to queries;
send order/service updates (SMS/WhatsApp/email/calls);
improve website performance and user experience;
comply with legal obligations and prevent fraud.

4. Legal Basis (India)

We process data based on consent, performance of contract (order fulfillment), compliance with law, and legitimate interests such as fraud prevention and service improvement.

Indian data protection law recognizes user rights such as access/correction/erasure and grievance redressal mechanisms.

5. Cookies

We may use cookies and similar technologies to:

keep you signed in,
store cart preferences,
measure site performance and improve functionality.
You can manage cookies via browser settings (note: disabling cookies may affect site features).

6. Sharing of Data

We may share data with:

logistics/delivery/installation partners (to fulfill delivery/service);
payment gateway/banks (to process payments);
IT/hosting/support providers (to run the website);
legal/regulatory authorities when required by law.
We do not sell your personal data.

7. Data Retention

We retain personal data only as long as needed for the purposes above, including accounting, warranty/service, and legal compliance.

8. Security

We use reasonable technical and organizational measures to protect your data. However, no online system is 100% secure.

9. Your Rights & Grievances

You may request access, correction, updating, or deletion/erasure (as applicable), and you have a right to a grievance redressal mechanism.

To request or complain, contact:

Privacy/Grievance Contact:

Email: customerservice@homecomfortsindia.com | Phone: +91 93470 23002

10. Children’s Privacy

This website is not intended for children. We do not knowingly collect children’s personal data.

11. Updates

We may update this policy from time to time. The updated version will be posted with a revised date.

3) SHIPPING & DELIVERY POLICY

Last updated: 18 October 2026

1. Serviceable Locations

Free delivery within 10 km of our Rajahmundry and Kakinada showrooms. We also deliver beyond 10 km, including other locations within India, based on transporter availability; delivery charges apply beyond 10 km. Some pin codes may be non-serviceable for certain large items.

2. Dispatch & Delivery Timelines

Delivery timelines vary by product type, stock availability, customization, and delivery location.
After order confirmation, we will share an estimated dispatch/delivery timeline via call/SMS/WhatsApp/email.

3. Shipping Charges

Delivery is free within 10 km of our Rajahmundry and Kakinada showrooms. Beyond 10 km, delivery charges apply based on distance and product, and are shown at checkout, on the invoice, or informed to you before dispatch. For bulky items, extra handling charges may apply for floor level, entry constraints or special handling needs.

4. Delivery Conditions (Important for Furniture)

Customer must ensure:

correct address and reachable phone number,
access for vehicle parking (where possible),
sufficient entry clearance (door width, staircase turns, lift size).
If delivery fails due to access issues or customer unavailability, re-delivery/extra handling charges may apply.

5. Installation/Assembly

If installation/assembly is included or available, it will be communicated at the time of order or delivery scheduling. Certain items may require basic assembly by the customer unless installation is explicitly confirmed.

6. Damage During Transit / Missing Items

Please inspect the packaging and product at the time of delivery.
If you notice visible damage, take photos/video and inform us immediately (or within the time mentioned in the Return/Refund Policy).

7. Delays

Delays can occur due to transport disruption, weather, strikes, regulatory checks, or other force majeure events. We will keep you informed.

4) CANCELLATION, RETURN & REFUND POLICY

Last updated: 18 October 2026

1. Order Cancellation

Free cancellation within 48 hours: You can cancel any order free of charge within 48 hours of placing it.
After 48 hours: A cancellation charge of 18% of the order value will be deducted from the refund.
This applies to all orders placed at our showrooms or online, including display items and items ordered for you.
To cancel, contact your showroom or Customer Care with your order number.
If we cancel an order ourselves, we will refund the full amount paid.

2. Made-to-Order / Customized Products

For products made-to-order or customized (size, fabric, polish, configuration, special order):

the same 48-hour rule applies: free cancellation within 48 hours of the order, and an 18% cancellation charge after 48 hours.

3. Returns (Eligibility)

Returns are accepted only in these cases:

item delivered is damaged (beyond acceptable transit wear),
item is defective / has manufacturing fault,
item is wrong item (different from the confirmed order).

Change-of-mind returns for large furniture are generally not accepted unless explicitly stated on the product page (because of size, hygiene, and handling constraints).

4. Reporting Window (Damage/Defect/Wrong Item)

At delivery: If possible, report immediately at the time of delivery/installation and record photos/video.
After delivery: Report within 48 hours of delivery with photos/videos and order details.

5. Inspection & Resolution

After receiving your complaint, we may:

request additional photos/videos,
arrange inspection (physical or video call),
offer replacement/repair/part replacement/refund depending on the issue and feasibility.

6. Refunds (Method & Timing)

Refunds are processed to the original payment method (or as otherwise mutually agreed).

We will effect payments towards accepted refund requests within a reasonable time, as required.

7. Non-Returnable Items (Examples)

customized/made-to-order items after production begins,
items damaged due to misuse, improper handling, or unauthorized repairs,
normal wear and tear,
minor shade/texture variations inherent to natural wood/fabric.

8. How to Request a Return/Refund

Contact: customerservice@homecomfortsindia.com | +91 93470 23002

Share: order number, product name, issue description, and photos/videos.

5) FEES & PAYMENTS

Last updated: 18 October 2026

1. Prices & Taxes

All prices are in Indian Rupees (INR). Applicable taxes and charges are shown at checkout and/or on your invoice.

2. Payment Methods

Online payments are processed securely through our payment gateway (Razorpay). The available options, such as UPI, debit/credit cards and net banking, are shown at checkout. You can also pay at our showrooms.

3. Delivery & Installation Charges

Delivery is free within 10 km of our Rajahmundry and Kakinada showrooms. Beyond 10 km, delivery charges apply based on distance and product. Installation charges, if any, depend on the product. All such charges are shown at checkout or informed to you before dispatch.

4. Extra Handling Charges

If delivery cannot be completed because of access issues (door, staircase or lift clearance) or because no one is available to receive it, re-delivery or extra handling charges may apply.

5. Cancellation Charges

Cancellation is free within 48 hours of placing the order. After 48 hours, a cancellation charge of 18% of the order value applies to all orders, including display items and made-to-order items.

6. Refunds

Approved refunds are made to the original payment method, or as otherwise mutually agreed.

7. Payment Issues

Payments may be processed by third-party gateways and banks, whose terms also apply. We are not responsible for failures at the bank or gateway level, but we will reasonably help you resolve them.

6) HELP, SUPPORT & WARRANTY

Contact Support

HOME COMFORTS

NATIONAL HIGHWAY 16, RAJAHMUNDRY

Phone: +91 93470 23002

Email: customerservice@homecomfortsindia.com

Warranty Terms & Conditions

1-Year Structure Warranty:

Home Comforts products carry a 1-year warranty on the structure (frame and build) against manufacturing defects, subject to the conditions below.

1. No Warranty on Fabrics, Foam, Upholstery & Embroidery:

All products sold by Home Comforts do not carry any warranty/guarantee on fabrics, foam, rexine, leatherette, polish, stitching, upholstery or embroidered items, including sofas, dining chairs, bedroom furniture, wooden beds, office furniture, revolving chairs, and upholstered products.

2. Imported Products:

Imported items do not carry any warranty/guarantee. Free service will be provided only within 1 year from the purchase date. After 1 year, service charges will apply.

3. Valid Purchase:

Warranty is valid only for products purchased from an authorized Home Comforts store and must be supported by a valid invoice.

4. Manufacturing Defects Only:

Warranty covers only failures caused by manufacturing defects and does not cover damages due to usage, handling, or external factors.

5. Mattress Sagging Policy:

Sagging will be considered only if it exceeds 1.5 inch for mattresses up to 6 inch thickness and 2 inch for mattresses above 6 inch thickness.

6. Normal Wear & Tear:

Warranty does not cover normal wear and tear including fabric fading, stitch loosening, or cushion softening over time.

7. Comfort Preference:

Warranty does not cover personal comfort preferences including firmness, softness, or feel of mattress/sofa.

8. Improper Usage:

Warranty will be void if damage is caused by improper bed support, uneven surface, wrong size, poor bed design, sharp objects, or mishandling.

9. Ironing / Heat Damage:

Damage caused by ironing, heating, or exposure to high temperature will not be covered.

10. Stitch / Quilt Opening:

Stitch or quilt opening reported after 10 days of delivery will not be covered. Loose quilt reported after 15 days of delivery will not be covered.

11. Size Variation:

Size variation up to ±1 inch is considered normal. Mattress may take 3–4 days to settle after unpacking.

12. Moisture / Liquid Damage:

Warranty does not cover damage caused by water, liquid spills, moisture, humidity, or environmental conditions.

13. External Damage:

Warranty does not cover damage caused by insects, rodents, pests, natural calamities, or mishandling by the user.

14. Proper Usage:

Warranty is valid only when the product is used properly and maintained under normal household conditions.

15. Product Relocation:

Relocating the product from the original delivery address voids the warranty.

16. Unauthorized Repairs:

Warranty becomes void if the product is repaired, opened, modified, or serviced by unauthorized persons.

17. Hygiene Condition:

Products kept in unsanitary or unsafe conditions may be rejected for inspection and may void the warranty.

18. Final Decision:

Home Comforts Furniture reserves the final right to approve or reject any warranty claim.

19. Jurisdiction:

All disputes are subject to Rajahmundry jurisdiction only.

20. Self Delivery:

If the product is taken from our store through self-delivery/your own transport,

any damage during transportation will not be covered under warranty.

Common Questions

1) How do I place an order?

Choose product → add to cart → checkout → complete payment (if applicable) → receive confirmation.

2) When will my order arrive?

Delivery depends on item type (ready stock vs made-to-order) and location. We will share an estimated timeline after confirmation.

3) Do you provide installation?

Installation/assembly availability varies by product and city. We’ll confirm at order time.

4) Can I cancel my order?

Yes—before dispatch. For customized/made-to-order items, cancellation rules differ. See our Cancellation policy.

5) What if the item arrives damaged?

Please take photos/video at delivery and contact support immediately (or within 48 hours). We’ll arrange inspection and resolution.

6) Do colors look different in real life?

Yes, slight differences can occur due to lighting and screen settings; natural wood grain also varies.