HELP / CUSTOMER SUPPORT — Home Comforts India

Welcome to Home Comforts India support. We’re here to help you with orders, delivery, installation, customization, warranty, and any questions about our products.

Contact Us

HOME COMFORTS

National Highway 16, Rajahmundry, India

Phone: +91 93470 23002

Email: customerservice@homecomfortsindia.com

Working Hours

Showrooms: daily 10:00 AM to 9:00 PM

Customer support (calls): 10:00 AM to 7:00 PM

Orders & Payments

How do I place an order?

1. Choose your product and add it to cart.
2. Proceed to checkout and enter delivery details.
3. Complete payment (as per checkout options).
4. You will receive order confirmation.

Can I change my address/phone after ordering?

Yes, before dispatch. Contact us with your order number and updated details.

Can I cancel my order?

• Within 48 hours of ordering: Free cancellation.
• After 48 hours: An 18% cancellation charge applies (for all orders, including display items and made-to-order items).
• Contact your showroom or Customer Care with your order number.

Delivery & Installation

Are delivery and installation charges included?

Free delivery within 10 km of our Rajahmundry and Kakinada showrooms. Beyond 10 km, delivery charges apply based on distance and product, and we will tell you the charge before dispatch.

Installation charges, if any, depend on the product and will be informed at the time of order.

How long does delivery take?

Delivery time depends on:

• product type (ready stock vs customized),
• location/pincode serviceability,
• logistics scheduling.
  We will confirm an estimated timeline after order confirmation.

Do you provide installation/assembly?

Yes, we can provide installation/assembly as a separate charge (based on product and location). We’ll schedule it as per availability.

What should I check at the time of delivery?

Please check:

• packaging condition,
• product quantity,
• visible damage (if any),
• product model/variant matches your order.
  If you notice damage, take photos/video and contact us immediately.

Customized Orders

Do you take customized orders?

Yes — we provide customized orders (size, design, finish, fabric, etc. based on feasibility).

To get a custom quote, please share:

• product reference (or photo),
• required size/dimensions,
• preferred material/finish/color,
• delivery location/pincode.

Returns / Damage / Defects

What if my product is damaged or defective?

Please contact us within 48 hours of delivery with:

• order number,
• issue description,
• clear photos/videos.
  We will review and provide resolution (repair/replacement/part support as applicable).

Note: Natural variations in wood grain, shade, and texture are normal and not considered defects.

Warranty & Service

Do you provide warranty?

Yes — we provide a 1-year warranty on the structure (frame and build) against manufacturing defects.

Not covered by warranty: fabric, foam, upholstery and embroidered items.

What does warranty cover?

The warranty covers manufacturing defects in the structure under normal use conditions.

What is not covered (typical exclusions)?

• Normal wear & tear (scratches, fabric fading, cushion softness over time)
• Damage from misuse, mishandling, shifting/relocation, water seepage, pets
• Unauthorized repairs/modifications

Need more help?

Contact us during working hours:

Phone: +91 93470 23002

Email: customerservice@homecomfortsindia.com