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PRIVACY POLICY — Home Comforts India

Last Updated: 8 January 2026

1) Who we are

This Privacy Policy describes how HOME COMFORTS / Home Comforts India (“Home Comforts”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use our website and services.

Contact (Customer Care):

HOME COMFORTS, NATIONAL HIGHWAY 16, RAJAHMUNDRY, India

Phone: +91 93470 23002

Email: support@homecomfortsindia.com homecomfortsindia.com

2) What information we collect

We may collect the following categories of information:

A. Information you provide

  • Contact details: name, phone number, email address, address. homecomfortsindia.com
  • Account details (if you sign in / create account): email and password and other account preferences. homecomfortsindia.com
  • Order details: items purchased, quantities, delivery preferences, order history, invoices. (Your site includes cart and shopping pages.) homecomfortsindia.com+1
  • Support queries: information you submit via the Contact Us form (name, email, phone, subject, question, etc.). homecomfortsindia.com

B. Payment information

  • Payments may be processed through third-party payment gateways/banks. We do not intentionally store full card details on our servers; payment providers may process data as per their own policies.

C. Technical and usage information

  • IP address, browser/device details, pages visited, approximate location from IP, referral URLs, and similar analytics data.
  • Cookies and similar technologies (see Section 6).

3) Why we use your information

We use your information to:

  • process and fulfil orders (billing, delivery coordination, installation/assembly if applicable);
  • provide customer service and respond to your queries; homecomfortsindia.com
  • manage your account/login and website security; homecomfortsindia.com
  • communicate order updates, service updates, and important notices;
  • improve website performance, user experience, and our product/service offerings;
  • prevent fraud, abuse, or unauthorized access;
  • comply with applicable laws and respond to lawful requests.

4) Legal basis for processing (India)

We process personal data where permitted under applicable Indian law, including:

  • your consent (where required),
  • performance of a contract (to fulfil your order/service request),
  • legal obligations (tax, accounting, regulatory requirements),
  • other lawful grounds permitted under India’s data protection framework (including the Digital Personal Data Protection Act, 2023). MeitY

5) What we don’t do

  • We do not sell your personal data to third parties.

6) Cookies & tracking

We may use cookies and similar technologies to:

  • keep you signed in (where applicable),
  • remember cart/session preferences, homecomfortsindia.com+1
  • understand traffic and improve site performance.

You can control cookies through browser settings. Disabling cookies may affect site features (like login/cart).

7) How we share information

We may share your information with:

  • delivery/logistics/installation partners to fulfil delivery/service;
  • payment gateways/banks to process payments;
  • IT/hosting/support providers who help operate the website;
  • government/regulators/law enforcement when required by law.

We share only what is reasonably necessary for the purpose.

8) International transfers

If any service provider stores or processes data outside India, we will take reasonable steps to ensure appropriate safeguards consistent with applicable law.

9) Data retention

We retain personal data only as long as needed for:

  • order fulfilment and customer support,
  • warranty/service history (if applicable),
  • accounting/tax/legal compliance,
  • dispute resolution and fraud prevention.
    Thereafter, we securely delete or anonymize it where feasible.

10) Security

We use reasonable administrative, technical, and organizational safeguards to protect your data. However, no system can be guaranteed 100% secure.

11) Your rights & choices

Subject to applicable law, you may request:

  • access to information about your personal data,
  • correction/updating of inaccurate data,
  • deletion/erasure of data (where applicable),
  • grievance redressal. MeitY

We will respond within the timelines prescribed by law (and related rules/guidance). Press Information Bureau

To request these: email support@homecomfortsindia.com with your name, phone, and request details. homecomfortsindia.com

12) Grievance redressal (E-commerce)

If you have a complaint related to purchases/services, you can contact our grievance channel. E-commerce grievance requirements include acknowledging complaints within 48 hours and resolving within one month. High Court of Tripura

Grievance Officer (add and publish):

Name: ____________________

Designation: ____________________

Email: ____________________

Phone: ____________________

Address: ____________________

13) Children’s privacy

Our website is not intended for children. We do not knowingly collect personal data of children without appropriate consent/authorization required by law.

14) Changes to this policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision.